Returns & exchanges
Exchange only, within 10 days. Refunds are not provided
Exchanges
Orders more than 10 days from the date of delivery or purchase are not eligible for exchange. Products must arrive unopened, unused and in their original packaging. MoShea Beauty offers exchange only, refunds are not provided
In-store purchases
Purchases made in store are exchange only and non-refundable. Exchanges must be requested within 10 days with a valid receipt
Online orders
Exchanges are accepted within 10 days of delivery. Customers are responsible for return shipping costs, unless the product is defective or incorrect. Please include a copy of the invoice or your order number in the package
Damaged products
Damaged products must be reported within 24 hours, with pictures. MoShea Beauty is not responsible if a claim is not made within this timeline
Additional information
Exchanges are processed within 7 to 10 business days after we receive and inspect the product. Packages refused, unclaimed or undeliverable because of an insufficient address are subject to a 15% restocking fee, and return shipping fees are deducted. Original shipping fees are refunded only for a product defect or our error. Product images are for illustration only
